Privacy Policy

Last updated on December 12, 2007

This notice (the “Website Privacy Policy”) describes privacy policy of Agent Extra, LLC (AGX) as it relates to AGX’ Websites at www.backagent.com, www.branchouthouston.com, and any related site maintained and operated by Agent Extra (collectively, the “Website”).

AGX reserves the right, in its sole discretion, to modify or change this Privacy Policy at any time with or without prior notice to you. You should visit this page periodically to review the current Privacy Policy; the date of the last update will be posted at the top of this Privacy Policy for your convenience. Your continued use of the Website following the posting of any changes to the Privacy Policy constitutes your acceptance of those changes. If at any time you do not agree with this Privacy Policy, you must immediately stop using the Website.

What information we collect: AGX may ask for and collect from you personally identifiable information at certain points throughout the site. Depending on the information and/or services you request, you may be asked to provide your name, email address, address, phone number, and similar information. If you order a product or service, you may be asked for financial information such as a credit card number. Once you provide your personal information, you are not anonymous to AGX.

How AGX uses your information: AGX may use your information:

  • To process and respond to inquiries and for the purposes for which you provided the information, such as to receive further information about a product or service
  • To improve the content and navigability of the Website
  • To alert you to new site features, special events, offers and services
  • To enforce our Terms of Use
  • In the future, we may sell some or all or our assets or reorganize our corporate structure. In such transactions, customer information generally is one of the transferred business assets. In the event of a sale or reorganization of our assets including our database, customer information may be transferred. We will require recipients of customer information to honor our privacy policy. Who AGX shares the information with: AGX will disclose your personally identifiable information to another company only to (i) complete your request, e.g., providing information about a service, or (ii) outsource one or more of the functions described in the previous section. We may share your information with the proper authorities in response to a subpoena, legal order or official request, or when we believe you have acted in violation of our Terms of Use.

Where and when AGX collects information on the Website: In addition to the information you knowingly provide, AGX keeps track of the domains and IP addresses from which people visit us. We also collect site usage statistics such as Web browser types and page requests. This data is not personally identifiable and is used to more efficiently operate AGX’ business, prepare for network load demands, promote our services and administer the Website. We may share with our affiliates aggregated statistical information about the use of the Website.

How we collect information: In addition to the information gathered as described above, there is a technology called "cookies" which can be used to provide you with tailored information from a Website. A cookie is an element of data that a Website can send to your browser, which may then store it on your system. AGX sometimes makes use of cookies on the Website so that AGX can better serve you when you return to the Website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, please note that disabling cookies may prevent you from taking advantage of certain features on the Website.

How we protect information: AGX attempts to protect against the loss, misuse and alteration of your personal information. Our servers are protected by reasonable physical and electronic security.

Children: This Website is not directed toward children under 13 years of age nor does AGX knowingly collect information from children under 13. If you are under 13, please do not submit any personally identifiable information to AGX.

Choice: You may change your preferences relating to the receipt of AGX information by emailing us. We will use reasonable efforts to process any change you make.

Links: The Website contains links to third-party Websites. AGX is not responsible for the privacy practices or the content of such Websites.

Contacts: If you have any questions, concerns, or suggestions regarding this privacy policy, please send an email or call us at (800) 492-0062.